PowerDesigner 12.5 license woes on Windows Vista

Have you tried installing Sybase’s PowerDesigner on Windows Vista and it complains about your license file?

Dialog showing license problem

Using licenses from:

C:\\Documents and Settings\\All Users\\Application\\DataPowerDesigner 12

Checked out graced license for 1 PD_SHELL (12) will expire Tue Sep 04 13:38:02 2007.

Failed to obtain 1 license(s) for PD_SHELL feature from license file(s) or server(s). Cannot find license file.

The license files (or license server system network addresses) attempted are listed below.

Use LM_LICENSE_FILE to use a different license file, or contact your software provider for a license file.

Feature: PD_SHELL Filename:

C:\\Documents and Settings\\All Users\\Application\\DataPowerDesigner 12

License path:

C:\\Documents and Settings\\All Users\\Application Data – PowerDesigner 12

FLEXnet Licensing error:-1,359. System Error: 2 “No such file or directory” For further information, refer to the FLEXnet Licensing End User Guide, available at http://sybooks.sybase.com/nav/detail.do?docset=833

WARNING: PowerDesigner12.5 functionality that requires the PD_SHELL license will be disabled on Tue Sep 04 13:38:02 2007, unless a suitable PD_SHELL license is obtained before that date.


In Windows Vista, “C:\\Documents and Settings” was replaced with “C:\\Users”. PD is looking for the license file in the nonexistent “C:\\Documents and Settings” directory tree. The *WORKAROUND* of specifying the LM_LICENSE_FILE works but Vista has been around sufficiently long enough for PD to fix this bug.

Keep in mind, that the LM_LICENSE_FILE environment variable doesn’t seem to like spaces or any fancy characters too much.

I’ve opened a case with Sybase Technical Support regarding this. I hope to get a bug # and an estimated fix date on it.

Share Button

9 Replies to “PowerDesigner 12.5 license woes on Windows Vista”

  1. When i try to install power amc version 12.5
    i obtains this message:

    Failed to obtain 1 license(s) for PD_SHELL

    My system is XP.

    Thanks for your help

  2. Hi Raby,

    If setting the LM_LICENSE_FILE environment variable doesn’t help, try going to Sybase Product Download Center. You should be able to check in your sysam license for your PowerDesigner 12.5 and generate a new key file. The keys are typically tied to the mac address of your network card, a hard drive serial number or similar.

    hope this helps,


  3. I need install the powerdesigner, version 11.1, on Windows Vista, but when I tried the windows stopped. Someone have a solution to this problem?

  4. If Windows Vista locks up when you try to install PowerDesigner, you may want to start looking at drivers. Which edition of Vista are you running (Home, Business, etc)? Did you install Vista SP1?

    I don’t believe PowerDesigner 11.1 is certified to run on Windows Vista. Is PowerDesigner 12.5 an option?

  5. I Have notebook based on vista operating system, but i can’t install any power designer software. Ver 12,11, and 6 All same. And failed located on ” registering module ” session.
    Have any solution ? Can somebody give me advise ?

  6. Thanks J,

    I use starter pack version, and now i still can’t install any PowerDesigner version. ( On indonesia, Cheaper Version ( Home Basic ) of Vista to expensive…^_^

  7. I had this issue while troubleshooting I changed the registry Key: HKLMSoftwareSybasePowerDesigner15License to be comptible with Vista Users path…instead of Documents and Settings…. as listed in the error. This completely hosed PowerDesigner.

    However when I manually put the XP Style path back in PowerDesigner no loger has an issue.

    Just a fluke? I don’t know…

Leave a Reply

Your email address will not be published. Required fields are marked *